Travel companies continue to face massive change, challenges and threats to their traditional business model. Among the pressures that threaten Travel companies every day are:
- Need to reduce costs
- Need to improve service
- Need to embrace new and innovative, collaborative business models and partnerships
If Travel companies are not reinventing the manner in which they conduct business, they will quickly fail, as the industry around them changes at lightning speed.
One major Travel company, with a dominant global presence, has recognized these significant challenges, and has made great strides to evolve their business models to survive and thrive in the “new world.” As part of the planned continuous change that they are making in their business operations, this Travel company has identified those aspects of Travel Operations that they perform extraordinarily well. They have also identified those functions for which they are not world-class in their delivery. Their strategy is simple (but very difficult to implement):
- Focus on those business operations for which they are world-class in their delivery, and offer those services to other participants in the Travel industry
- Outsource those operations for which they are not world-class.
- Form a virtual organization, and a virtual business through strategic partnerships
Seamless integration of operations is critical to their success.
A seamless customer and user experience is vital to maintaining and growing their customer base. Enabling Single Sign On (SSO) became a core component to their strategy in this regard.
The Travel client selected a partnership with SSO Easy in an effort to effectively implement a robust, easy, flexible SAML 2.0 based Single Sign On (SSO) infrastructure for enabling collaboration with their clients.
The initial phases of the SAML 2.0 solution implementation was delivered successfully for the Travel client and for their initial partners. The project deployment was implemented on time and on budget.