ITRP is a premium IT service management application service. It is the only ITSM solution that tracks both end-to-end SLAs and the SLAs with external service providers.
ITRP also offers the most intuitive user interface of any enterprise-class ITSM application and delivers the fastest response times for organizations that operate globally.
The ITRP service provides support for the following ITIL processes:
Service portfolio & catalog management
Service level management
Service asset & configuration management
Request & incident management
Release & deployment management
Apart from providing service desk analysts and IT specialists a fast and intuitive user interface that minimizes their administrative effort, ITRP also offers the following premium benefits:
Automatic tracking of all agreements that exist between the business and IT, within IT, and with outsourcers
Seamless and secure collaboration with other IT departments within the same enterprise and external service providers